Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"ed6953219fc46aa1c34a2586fe0e85c783372b56_lout","branding":{"id":"8","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#124e52","headerLinkHoverBGColor":"#124e52","headerBadgeColor":"#124e52"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Airstage Cloud Customer Portal","sharedPortalName":"Airstage Cloud Customer Portal","userInitialAnnouncementHeader":"Want to learn more about the Airstage Cloud Platform? Join us here:","userInitialAnnouncementMessageWiki":"<p><a href=\"https://www.youtube.com/@AIRSTAGECloud\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://www.youtube.com/@AIRSTAGECloud</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Airstage Cloud Customer Portal","sharedPortalName":"Airstage Cloud Customer Portal","announcementHeader":"Want to learn more about the Airstage Cloud Platform? Join us here:","announcementMessage":"https://www.youtube.com/@AIRSTAGECloud","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0a7877","helpCenterTitleColor":"#0a7877","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8b46f205-9159-4f38-b6d8-1c4435d9baa9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTczYmI3ZS01NWYzLTQxZjMtYmY5My0xNjdiNDc2MTIxZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhiNDZmMjA1LTkxNTktNGYzOC1iNmQ4LTFjNDQzNWQ5YmFhOSI6WyJyZWFkIl19LCJleHAiOjE3NjY2MzQzNTgsIm5iZiI6MTc2NjYzMzc1OH0.TeTdV0Tlr4aJRrMD57Ct3lMVkjAs4DxEi1GLLHFl0ME&client=4e73bb7e-55f3-41f3-bf93-167b476121e8&height=300&mode=fit","bannerMediaApiFileId":"8b46f205-9159-4f38-b6d8-1c4435d9baa9","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"8","key":"cs","projectId":10716,"serviceDeskId":8,"name":"Customer Support","description":"<p>Welcome! You can raise a request for Customer Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"124","name":"Account Request (New Site Manager Account)","descriptionHtml":"","callToAction":"Account Request (New Site Manager Account)","introHtml":"<p>Use this option to request a new account.</p>","icon":10659,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[34],"key":""},{"id":"156","name":"Apply for Beta Testing","descriptionHtml":"","callToAction":"Apply for Beta Testing","introHtml":"<p>Get early access to upcoming features and help us improve with your feedback.</p>","icon":10685,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[34],"key":""},{"id":"119","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10739,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10739","groups":[34],"key":""},{"id":"113","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10724,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10724","groups":[34],"key":""},{"id":"117","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10731,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10731","groups":[],"key":""},{"id":"114","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10740,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"116","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10753,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10753","groups":[],"key":""},{"id":"115","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10745,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"125","name":"Site information","descriptionHtml":"","callToAction":"Site information","introHtml":"<p>Use this request, to provide the information for the setup of your site.</p>","icon":10646,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10646","groups":[],"key":""},{"id":"120","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10743,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10743","groups":[],"key":""}],"reqGroups":[{"id":34,"name":"General"}],"orderMapping":{"34":[156,124,113,119],"35":[125],"36":[125]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d292b884-cfe4-3263-b923-186c4b703d9d","appLinkName":"System Confluence","appLinkUrl":"https://fgl-smartbuilding.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://fgl-smartbuilding.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":8,"kbLinkDomainURLs":["https://fgl-smartbuilding.atlassian.net","https://helpdesk.serviceportal.airstagecloud.net"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTczYmI3ZS01NWYzLTQxZjMtYmY5My0xNjdiNDc2MTIxZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcxNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjY2MzQ5NTgsIm5iZiI6MTc2NjYzMzc1OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.uw1rlLUflg_4KSQyFYmtLMdHAINdWJCaUvRnr_KUENQ","targetCollection":"upload-project-10716","endpointUrl":"https://api.media.atlassian.com","clientId":"4e73bb7e-55f3-41f3-bf93-167b476121e8","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"f63c9068-777e-4e6d-8c1a-c551a3800325","name":"FAQ","categoryUrl":"https://helpdesk.serviceportal.airstagecloud.net/servicedesk/customer/portal/8/topic/f63c9068-777e-4e6d-8c1a-c551a3800325","lastUpdated":"1742598063446","createdAt":"1742509146207"}]}},"reqCreate":{"id":156,"projectId":10716,"issueType":{"id":"10367","name":"Support"},"form":{"name":"Apply for Beta Testing","descriptionHtml":"","callToAction":"Apply for Beta Testing","intro":"<p>Get early access to upcoming features and help us improve with your feedback.</p>","instructions":"","icon":10685,"iconUrl":"https://helpdesk.serviceportal.airstagecloud.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_11217","fieldConfigId":"11765","label":"Which feature do you want to try?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"11028","label":"Auto Test Run (ATR)","selected":true,"children":[]},{"value":"11029","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Request for Beta Testing"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10986","fieldConfigId":"11435","label":"Contact Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10670","fieldConfigId":"11086","label":"Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10743","fieldConfigId":"11171","label":"Company name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/156","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/156","calendarParams":{"firstDay":0,"date":"2025-12-24T17:35:59-1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d292b884-cfe4-3263-b923-186c4b703d9d","appLinkName":"System Confluence","appLinkUrl":"https://fgl-smartbuilding.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://fgl-smartbuilding.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":8,"kbLinkDomainURLs":["https://fgl-smartbuilding.atlassian.net","https://helpdesk.serviceportal.airstagecloud.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ZTczYmI3ZS01NWYzLTQxZjMtYmY5My0xNjdiNDc2MTIxZTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDcxNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NjY2MzQ5NTksIm5iZiI6MTc2NjYzMzc1OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.8rFb_XXGDOXLmZqC3xPjFQXr1anhzucvD2KPIRDc8Do","targetCollection":"upload-project-10716","endpointUrl":"https://api.media.atlassian.com","clientId":"4e73bb7e-55f3-41f3-bf93-167b476121e8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}